Downtime Procedures

If standalone transactions are unavailable and you have an active Merrco e-commerce merchant account, you can accept payments via the Virtual Terminal.

Login to the Merrco Online Portal https://login.merrco.ca/ and click on Virtual Terminal.

Try to accept a transaction by placing the terminal in standalone mode:

A920

Exit gateway Payfacto app by pressing and holding on Welcome shown in the middle of the screen
Enter password
Press Exit Application at the bottom of the option list.
Log into the Payfacto Application

PAX A920 Quick Reference Guide

Contact Us.

Please contact Merrco Support directly at 1-800-957-0534 and we will be able to assist.